Update: this "How to" is quite old now and seems not to work on newer models. This didn't seem right to me as the system was working perfectly otherwise, so I did some digging on the net. After being on the phone with Dell (and trying to use the asset application to change the service tag) I was told that the motherboard had to be replaced and the tech would put on the correct service tag. Is this tag going to work What should I choose in this menu I have no service tag, but maybe this labels with serial numbers can help to make right decisions: on my motherboard, and on bottom of case Please tell me if I should look somewhere else. After looking into the problem I discovered the Service tag in the BIOS did not match the service tag on the bottom of the laptop and that is why information was being reported incorrectly. Dell Service Tag Utility V5.1 Serial Numbers Can Help. The laptop was being reported as an OptiPlex workstation instead of a Latitude laptop and the warranty info was incorrect. ![]() To check ,I booted an Ubuntu USB (live,without installing). ![]() It came with an extra partition for 'Dell Utility' of size 40 Mb. We recently had a motherboard changed on a Latitude D630 and then discovered some funny things happening in spiceworks. I have a new laptop with Windows 7 64 bit Home Premium installed.
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